Labor Labor: Physical work completed on a customer's project (computer, website, etc).  This fee applies to on-site repair (other fees may apply), drop offs, and remote repair. Most jobs will have a guaranteed price that will be given as an estimate before any work is completed.

$30 / hour

HTML Website Design: Design and/or publish a website to a server.
Contact the Service Desk for a quote.
Package Parts*: Any items purchased that are required to complete the request. Your approval will be obtained prior to initiating the purchase. Applicable receipts will be attached to the invoice.
Cost of item + applicable tax/shipping*
Car Travel: Distance an agent must travel to meet with the client or customer. Does not apply when the client or customer goes to the agent. Travel fees will be a separate line on the invoice.
$0.50 / per mile, starting after 2 miles
Rapid Response: Responding to a service request less than twenty-four (24) hours prior to the initial contact with M Koch CS.
$60 along with Labor

NOTE: Any item(s) with an asterisk (*) cannot be paid via PayPal.

Payment Options

Cash: Paid directly to the agent.

Check: paid directly to the agent (ask whom to make the check payable)

PayPal: The transaction must clear our system before time of pickup, or parts ordered. Must be paid through the Client Center.
  • If using a Credit / Debit Card: the transaction will clear immediately, if (1) your debit card will not be overdrawn or (2) your credit card is not maxed out.
  • If using a Bank Account: the transation will clear in 0-5 days in our system. If there are insufficient funds in the bank account, PayPal will either (1) charge your debit/credit card connected to your account or (2) reject the transaction. You will not be able to pick up your machine until the transaction is successfully cleared.

Credit Cards

Please note that PayPal transactions are made using PayPal's secure server. M Koch - Computer Services does not receive any of your financial information.  M Koch - Computer Services is not responsible for any errors or delays in payments made by PayPal.  M Koch - Computer Services utilizes K & B Consulting’s verified PayPal account ([email protected]) for all PayPal purchases.